Returns & Exchanges
At DeLallo, we stand behind the quality of our authentic Italian foods and strive for your complete satisfaction with every order. If your items arrive damaged or do not meet our high standards, please contact us within 30 days for a resolution.
Contact Customer Support
Reach out to our team within 30 days of receiving your order via email or phone to report any issues with your food items.
Provide Order Details
Include your order number and, for damaged perishable goods, please provide clear photographs of the product and packaging for our quality control team.
Review and Approval
Our specialists will review your request; please note that due to food safety regulations, we cannot accept physical returns of opened or perishable food products.
Refund or Replacement
Once approved, we will either issue a full refund to your original payment method or ship a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing