Frequently Asked Questions
Everything you need to know about our authentic Italian pantry staples.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and cold packs for all perishable goods, such as cheeses and cured meats, ensuring they maintain optimal temperature throughout transit.
Where are DeLallo products sourced?
The majority of our signature products, including our olives, antipasti, and pasta, are sourced directly from authentic regional producers across Italy and the Mediterranean.
What is your policy regarding damaged or incorrect items?
If your order arrives damaged or incorrect, please contact our customer service team within 7 days of delivery with photos of the package for a full refund or replacement.
Do you offer gluten-free or organic product options?
Yes, we offer a wide range of gluten-free pastas and organic pantry staples. You can easily filter by dietary preference on our collection pages.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their Italian favorites sooner.
Can I include a gift message with my order?
Absolutely. During the checkout process, you will have the option to include a personalized gift message that will be printed on the packing slip (prices are never shown on gift orders).